Student Housing Help Desk & Task Management | Housing.Cloud

HOUSING HELP DESK

Requests Become Tasks.

When a student submits a request, it becomes a task — trackable work tied to their student profile, with a clear owner and the context your team needs to follow through. Students check status themselves. No chasing.

See Tasks in Action

How it Works

Three steps. One system. Nothing gets lost.

  1. Student Submits a Request
    Students pick a category and submit through the portal. They can check status anytime — no chasing staff.
  2. Request Becomes a Task
    Each request becomes a task tied to the student profile — with a clear owner, category, and due date from the start.
  3. Resolved and Followed Through
    Staff resolve the request, the student gets notified, and your team has a clear record of what happened.

Student Submits a Request

Hi, I'd like to request a room swap. My roommate and I have different schedules and it's been hard to focus on studying.

What Teams Can Do

Built for the way housing and ResLife teams actually work — with the controls to keep things consistent.

Keep students in the loop

Students check their own request status in the portal. Fewer “any update?” emails. More trust in the process.

Controls and guardrails that scale

Category-level settings, auto-deadlines, default tags, and task limits keep workflows consistent as volume grows.

What Students See

A clean, self-serve experience where students submit requests and track what happens next — without chasing anyone.

Active Tasks

Noise Complaint, Room 214

Room Swap Request — Building C

Guest Registration for Nov 15–17

Commitment to Security & Accessibility

We believe every student and staff member deserves a secure, accessible experience — that commitment is built into the platform.

SOC 2 Type II Compliant

WCAG 2.1 AA Compliant

Built on Real Feedback

Partners are already using Tasks — and the results speak for themselves.