## HOUSING HELP DESK

### Requests Become Tasks.

When a student submits a request, it becomes a task — trackable work tied to their student profile, with a clear owner and the context your team needs to follow through. Students check status themselves. No chasing.

[See Tasks in Action](/content/schedule-demo/index.html)

### How it Works

**Three steps. One system. Nothing gets lost.**  
1. **Student Submits a Request**  
   Students pick a category and submit through the portal. They can check status anytime — no chasing staff.
2. **Request Becomes a Task**  
   Each request becomes a task tied to the student profile — with a clear owner, category, and due date from the start.
3. **Resolved and Followed Through**  
   Staff resolve the request, the student gets notified, and your team has a clear record of what happened.

### Student Submits a Request

> Hi, I'd like to request a room swap. My roommate and I have different schedules and it's been hard to focus on studying.

#### What Teams Can Do

Built for the way housing and ResLife teams actually work — with the controls to keep things consistent.

### Keep students in the loop

Students check their own request status in the portal. Fewer “any update?” emails. More trust in the process.

### Controls and guardrails that scale

Category-level settings, auto-deadlines, default tags, and task limits keep workflows consistent as volume grows.

### What Students See

A clean, self-serve experience where students submit requests and track what happens next — without chasing anyone.

### Active Tasks

#### Noise Complaint, Room 214
- **Status:** Approved  
- **Student:** Alyssa Viner  
- **Priority:** Low  
- **Updated:** 09:34 AM, 7 Apr 2026

#### Room Swap Request — Building C
- **Status:** Pending  
- **Student:** Jack Richard  
- **Priority:** Medium  
- **Updated:** -

#### Guest Registration for Nov 15–17
- **Status:** Approved  
- **Student:** Julia Timbrouck  
- **Priority:** Low  
- **Updated:** 12:34 AM, 7 Apr 2026

### Commitment to Security & Accessibility

We believe every student and staff member deserves a secure, accessible experience — that commitment is built into the platform.

#### SOC 2 Type II Compliant

#### WCAG 2.1 AA Compliant

### Built on Real Feedback

Partners are already using Tasks — and the results speak for themselves.

- **1680** Tasks Submitted
- **1180** Closed in 3 Weeks
- **5→1** Systems Consolidated